Refund policy
Return Policy
At Beat Drive, we want you to shop with confidence. That is why we offer a 90-day return policy for our customers worldwide.
This policy applies to purchases made through our online store and does not limit or exclude any legal rights you may have under the consumer protection laws applicable in your country or region.
1. Returns within 90 days
You have 90 days from the delivery date of your order to request a return.
For a commercial return to be accepted, the product must be in suitable condition for return:
- Unused.
- Undamaged.
- In resalable condition.
- With its original tags, where applicable.
- With its original packaging, where applicable.
- Free from stains, odors, modifications or signs of use.
You must keep your order number or proof of purchase.
The 90-day commercial return policy is an additional benefit voluntarily offered by Beat Drive and applies without prejudice to consumers’ legal rights.
2. How do I request a return?
To request a return, please contact us at:
Please include:
- Order number.
- Name used during the purchase.
- Product you wish to return.
- Reason for the return, if you wish to provide it.
- Photographs of the product where necessary to assess its condition.
Do not send any product back before BeatDrive has confirmed the return and provided you with the relevant instructions.
Once we receive your request, our team will tell you how to proceed.
3. Return shipping costs
For returns made under our 90-day commercial return policy, return shipping costs will be borne by the customer, unless BeatDrive expressly states otherwise.
Where the product received is defective, damaged, incorrect or does not match what was advertised, BeatDrive will assume the costs legally required.
Mandatory consumer rights in certain countries may establish different conditions. In such cases, the relevant legislation will apply.
4. Defective, damaged or incorrect products
If you receive a product that is:
- Defective.
- Damaged during transport.
- Different from the one you ordered.
- Not as described.
please contact us at brandscorehub@gmail.com as soon as possible.
We may ask you for information or photographs where necessary to identify the issue and offer you a solution.
Legal rights related to defective or non-conforming products are not limited by our 90-day commercial return policy.
5. Right of withdrawal and legal rights
Our 90-day policy is an additional commercial policy and does not replace consumers’ legal rights.
For example, certain jurisdictions grant consumers a legal right of withdrawal for distance purchases.
In the European Union, consumers generally have 14 days from the delivery of the goods to exercise their right of withdrawal, without needing to give a reason, except for the exceptions provided by applicable legislation.
In the United Kingdom, cancellation rights also exist for certain distance purchases, generally including a 14-day period.
If the laws of your country grant you additional or different rights, those rights will prevail to the extent required by applicable law.
6. Special conditions for the right of withdrawal
When a return is made in exercise of a legal right of withdrawal, the applicable conditions will be those established by the relevant legislation.
For example, in the European Union, consumers may handle the product to the extent necessary to establish its nature, characteristics and functioning, and may be liable for any reduction in value resulting from handling that goes beyond what is necessary.
For this reason, the “unused and in perfect condition” requirements stated above apply to our 90-day commercial return policy and are not intended to limit legal withdrawal rights.
7. Excluded products
Certain products may be excluded from our 90-day commercial policy when, due to their nature or for legal reasons, it is not possible to accept their return.
This may include, among others:
- Personalized products or products made specifically for the customer.
- Products that cannot be returned for hygiene reasons once opened or used.
- Products that have been modified by the customer.
- Products damaged as a result of improper use.
- Other products whose return is legally excluded.
Where a product has a special return condition, we will try to indicate this clearly before purchase.
These exclusions do not affect any legal rights that cannot be excluded under applicable legislation.
8. Sale items
Products purchased during promotions, discounts or sales do not lose the legal rights that correspond to the consumer.
Our 90-day commercial policy may also apply to discounted products, provided they meet the return conditions stated above.
9. Exchanges
We currently do not offer direct exchanges.
If you would like a different size, model or product, the fastest option is to request a return of the original product and place a new order.
This does not affect the legal rights that correspond to the consumer.
10. Refunds
Once we receive the returned product, we may inspect it to verify that it meets the relevant commercial return conditions.
If the return is approved, we will issue the refund using the same payment method used to make the purchase, unless another method is agreed that does not involve additional costs for the customer.
The time it takes for the refund to appear in your account may vary depending on your bank, card issuer or payment provider.
Where a legal right of withdrawal applies, BeatDrive will issue the refund within the period established by the relevant legislation. In the EU, for example, the seller must refund the relevant amounts within 14 days following notification of withdrawal, although it may wait until it has received the goods or proof of shipment.
11. Consumer legal rights
Nothing in this policy is intended to exclude, limit or replace the legal rights that correspond to consumers under applicable laws.
Where the legislation of a country or region grants the consumer rights that are more favorable or cannot be contractually excluded, BeatDrive will respect those rights.
For example, the laws of certain jurisdictions establish legal guarantees for products that are defective or do not match what was advertised. In the EU, there is a minimum legal guarantee of two years, although some countries may establish longer periods.
12. Contact
For any questions related to returns, exchanges or refunds:
BeatDrive
📧 brandscorehub@gmail.com